How can we help?

How do I cancel my subscription?

All subscriptions are managed through your Apple ID. Open the Settings app on your iPhone, tap your name at the top, tap Subscriptions, select Longevity.AI, then tap Cancel Subscription. Your access continues until the end of the current billing period.

Can I restore my subscription on a new device?

Yes. Sign in to the new device with the same Apple ID you used to subscribe, open Longevity.AI, navigate to the paywall, and tap Restore Purchases. Your premium access will be restored automatically.

What is included in the free version?

The free version includes basic dose tracking, the onboarding flow, and access to the compound library. Premium unlocks the AI Longevity Advisor, full Dose Calculator for all 100 compounds, Body Composition Tracker, Wellness Score analytics, and Journal and Daily Check-ins.

How does the AI Longevity Advisor work?

The AI Advisor is powered by a large language model trained on thousands of peer-reviewed studies related to longevity, peptides, hormones, and performance optimization. Ask it questions about your protocol, compound mechanisms, timing, or stacking strategies. It is designed to provide educational information, not medical advice.

Is my health data private?

Yes. Your dose logs, photos from the Body Composition Tracker, journal entries, and Apple HealthKit data are stored locally on your device and never transmitted to our servers. The only data we receive is the text of messages you explicitly send to the AI Advisor.

Read our full Privacy Policy for details.

Does Longevity.AI provide medical advice?

No. Longevity.AI is an educational tracking and research tool. It is not a medical device, does not diagnose or treat any condition, and does not replace consultation with a qualified healthcare provider. Always consult a licensed physician before starting any new supplement, peptide, hormone, or medication protocol.

The app is crashing or not working correctly. What should I do?

First, try force-closing the app and reopening it. If that does not help, restart your iPhone. If the issue persists, please email us at support@longevityai.io with details about what you were doing when it happened and your iPhone model. We will get back to you within 24 hours.

How do I connect Apple Health?

Open Longevity.AI, tap More in the bottom navigation, tap Apple Health Sync, tap Connect, then grant permission for Steps, Weight, and Sleep when iOS prompts you. Your metrics will start syncing to the Key Metrics tiles on Home.

Can I request a refund?

All subscription refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund. We do not have the ability to issue refunds directly.

Is there an Android version?

Longevity.AI is currently available exclusively on iOS. An Android version is on our roadmap. Subscribe to updates at longevityai.io to be notified when it launches.